TERMS OF SERVICE
1. Privacy
Please review our Privacy Policy to understand VSP's practices regarding Protected Health
Information
2. Copyright and Trademarks
The name Vision Service Plan and the registered logo(s), service mark(s), and
trademark(s) owned by Vision Service Plan or any of its subsidiaries or affiliates, and
the contents of this site may not be used in any advertising or publicity, or other use
without the prior explicit written permission of Vision Service Plan (VSP). Visionworks
is an affiliate of Vision Service Plan.
3. Disclaimer of Warranties and Limitations of Liability
VSP makes no representations about the suitability of this information for any purpose.
It is provided "AS IS" without express or implied warranty, including, but not
limited to, the implied warranties of merchantability, or fitness for a particular
purpose. In no event shall VSP be liable for any special, indirect or consequential
damages or any damages whatsoever resulting from loss of use, data or profits, whether
in action in contract, negligence or other tort action, arising out of or in connection
with the use or performance of this information.
4. Content
VSP has taken reasonable steps to ensure that the information on this site is accurate
and timely. VSP, however, assumes no responsibility for any errors or omissions on this
site or for the accuracy, truthfulness, or content of other documents that are
referenced or linked to this site. Nor does VSP make any commitment to update the
information contained herein. This publication and other documents are subject to change
without notice. Health information content appearing is not intended as, and shall not
be received or construed as patient-specific advice or a substitute for patient-specific
advice.
5. Links
Links to documents outside of this publication are provided as a convenience and do not
necessarily reflect the views or opinions of the staff or management of VSP. Links to
such documents do not in any way suggest VSP's endorsement of any product or
service specified therein. Links to documents outside of this publication may be found
to contain offensive material or may further link to pages that may contain offensive
material.
6. VSP'S EYE CARE INFORMATION
VSP's Eye Care Information provides basic eye care information to encourage overall
eye health and wellness education. Members are encouraged to review benefit information
on vsp.com.
7. VSP's Relationship With Third-Parties or Contractors
This site contains links to Third-Party (or Contractor) websites. VSP does not control
or maintain Third-Party or Contractor sites. VSP does not endorse and is not responsible
for the privacy practices of Third-Party or Contractor sites. Visitors should review the
privacy policy of these sites to understand how they collect and use the information on
their sites.
8. Confidentiality and Security
VSP members who enter personal information should know all communication between their
computer and VSP's Web servers are encrypted using Transport Layer Security (TLS
1.2) technology. VSP's security software is the industry standard and among the
best software available today for secure transactions.
Some features, such as VSP's Network Doctor Directory and the member's benefit
information, relate directly to a member's personal information.
9. Use of E-Mail Subscription Information
Email subscription information that VSP collects may be used to personalize and target
content of the emails you receive from VSP, enabling us to improve our service to you.
As a subscriber, you may receive information from VSP, including VSP promotions, plan,
benefit or educational information and/or surveys. We will not sell or use the
information outside of VSP’s family of companies. We may provide general reports on
email subscription usage but we will not share email addresses or any personal
information that allows for identification of individuals except as described herein.
10. WIRELESS PHONE TERMS OF SERVICE
Text and data charges may apply. Please check with your carrier. You can cancel mobile text messages any time by replying STOP to any message. By submitting your mobile phone number, and checking the box, you are agreeing to receive text messages from VSP Global® and its subsidiaries.
11. The Use of Cookies
Personal information collected and how it is used:
VSP collects anonymous, non-personal information about users of this site through temporary
session cookies. Cookies are small, alphanumeric identifiers that are transferred to a computer's
hard drive through the user's Web browser, which enables VSP's systems to recognize the browser and
provide personalized features. Session cookies expire when you close your browser.
VSP will collect data about the user's activities that do not personally or directly
identify the user when visiting our website. This information may include the content the
user views, the date and time that the user views this content, the products the user
purchases, or the user's location information associated with the user's IP
address. We do not collect personal identifying information about a user, will not link
to any protected health information, and will not target ads to a user based on sensitive
health data.
In addition, VSP uses technologies such as cookies and pixels to keep track of your
activities on our website and the websites of our third-party advertising companies ("our
Advertising Partners"), and may use those cookies to serve you more relevant
advertisements. We and our Advertising Partners' sites use session cookies and
persistent cookies to make it easier for you to navigate and enhance the experience of
our site, and to monitor and evaluate our website's operation and use.
Any data used to serve targeted advertisements is de–identified and is not used to
personally or directly identify a user. We require third-parties, including Publishers,
to provide notice and obtain appropriate consent, where required by applicable law.
How it is transferred to third-party companies:
VSP may work with Advertising Partners to help us recognize you and serve relevant
advertisements to you when you visit a website or online service in their network. We may also work
with Advertising Partners who help us recognize you across different devices in order to show you
relevant advertisements. Our Advertising Partners may collect information about your activities on
our website, our Advertisers' websites, and other websites or online services in their networks. We
may also work with third-party companies to assist us with website analytics such as evaluating the
use and operation of our website so that we can continue to enhance the website and our services.
How we use cookies and instructions on opting out of future campaigns:
We may use persistent cookies to keep track of your activities when you visit our website, and
to serve you relevant advertisements. Our Advertising Partners may also place persistent cookies on
your device when you visit our website or our Advertisers' websites in order to help us recognize
you and serve relevant advertisements to you when you visit their website or online service or
websites in their networks. VSP only collects information that does not personally or directly
identify you via these cookies
Most browsers can be set to reject all cookies. The Help portion of the toolbar on most
browsers will tell a user how to prevent the browser from accepting new cookies, provide
notification if new cookies are received, or disable cookies altogether.
Instructions on changing personal information (for users):
You may have the right to request access to and receive information about the personal
information we maintain about you, update and correct inaccuracies in your personal information and
have the information blocked or deleted, as appropriate. The right to access personal information
may be limited in some circumstances by local law requirements. You also have the right to opt out,
free of charge, from the processing of your personal information for marketing purposes. All
requests for access, rectification, blocking and opting-out must be made in writing, signed, dated
and mailed to VSP, Attn: Member Services, 3333 Quality Drive, Rancho Cordova, CA, 95670.
12. THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT
VSP's website does not direct content to Minors and do not intend to collect
personal information from Minors and therefore are not subject to the Children's
Online Privacy Protection Act. If the User allow his/her minor child, or a child for whom
User is a legal guardian (a "Minor"), to access and use the features, User
agree that he/she will be solely responsible for: (a) the online conduct of such Minor;
(b) monitoring such Minor's access to and use of the Service; and (c) the
consequences of any use.
13. RESPONSE TIME
VSP responds to emails, electronic messages, and other communications as soon as
reasonably practical. VSP's response time shall not exceed any maximum time period that
may be specified by law.
14. Access and Interference
You agree that you will not use or attempt to use any feature within the Site for any
commercial purpose. You agree that you will not use any robot, spider or other automatic
device, process or means to access the Site. Nor shall you use any manual process to
monitor or copy our web pages or the content contained thereon or for any other
unauthorized purpose without our prior express written permission. You agree that you
will not use any device, software or routine that interferes with the proper working of
the Site nor shall you attempt to interfere with the proper working of the Site. You
agree that you will not take any action that imposes an unreasonable or
disproportionately large load on our infrastructure. You agree that you will not copy,
reproduce, alter, modify, create derivative works, or publicly display any content
(except for your own personal, non-commercial use) from the Site without the prior
express permission of VSP.
15. Unauthorized Use of the Site
Any illegal or unauthorized use of the Site shall constitute a violation of these Terms
of Use. You do not have permission to access the Site in any way that violates these
Terms of Use. Illegal or unauthorized use of the Site includes, but is not limited to,
unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider
or other automated process on the Site. It shall also be a violation of these Terms of
Use: (a) for any individual (or group of individuals acting in concert) to request, more
than 100 pages of content from Site in any twenty-four hour period (hereafter referred
to as "Abusive Use").
16. SUSPECTED VIOLATION OF THESE TERMS OF USE OR LAW; INJUNCTIVE, EQUITABLE RELIEF, AND LIQUIDATED
DAMAGES
Violation(s) of these Terms of Use, including Unauthorized Entry or Unauthorized Use of
the Site, may be investigated and appropriate legal action may be taken, including,
without limitation, civil, criminal and/or injunctive redress. You understand and agree
that in VSP's sole discretion, and without prior notice, VSP may terminate your
access to the Site, remove any unauthorized User Content or exercise any other legal or
equitable remedy available, if VSP believes that your conduct or the conduct of any
person with whom VSP believes you act in concert, or the User Content you provide,
violates or is inconsistent with these Terms or the law, or violates the rights of VSP
or another user of the Site. You agree that monetary damages may not provide a
sufficient remedy to VSP for violations of these Terms and you consent to the
application of injunctive or other equitable relief for such violations.
You agree that Abusive Use of the Site, as defined above, causes damage and harm to VSP
in the form of, among other things, impaired goodwill and increased expenses associated
with responding to Abusive Use of the Site. You further agree that monetary damages for
Abusive Use of the Site are difficult to ascertain and that proof of monetary damages for
Abusive Use would be costly and inconvenient to calculate. Accordingly, you agree that
injunctive or other equitable relief is warranted for Abusive Use. Therefore, you agree
that if you, or others act in concert with you, alone or collectively request more than
100 pages of content from the Site in any twenty-four hour period, you, and those acting
in concert with you, may be held jointly and severally liable for reasonable attorney's
fees, expert witness fees and costs associated with injunctive or other equitable
relief.
17. Additional Information
This website is owned by Vision Service Plan (VSP). Additional information regarding VSP
may be requested by writing to VSP, Attn: Legal Division, 3333 Quality Drive, Rancho
Cordova, CA, 95670.
If any changes are made to these Terms of Service, such changes will be promptly
reflected in the terms set forth online.
Revised February 2018